Return and Exchange Policy
At Rowd Fashion, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!
1. Returns
- Eligibility: Items must be returned within the time when you receive the product from our rider.
- Non-Returnable Items: Sale items, gift cards, and items marked as “final sale” are not eligible for returns.
- Process:
- Contact our Customer Service at hello@rowdfashion.com to initiate a return.
- Ship the item back using a trackable service. You will be responsible for covering return shipping costs.
- Refunds: Once we receive and inspect the item, we’ll process your refund within 7-10 business days to your original payment method. Please note that shipping fees are non-refundable.
2. Exchanges
- Eligibility: Exchanges are available for size or color within 7 days of purchase if the item is still in stock.
- Process:
- Email us at hello@rowdfashion.com with your order number and the details of the item you’d like to exchange.
- Once we confirm availability, we’ll provide instructions for returning your item and shipping your replacement.
- Shipping: Customers are responsible for return shipping costs, but Rowd Fashion will cover the shipping of the exchanged item back to you.
3. Damaged or Incorrect Items
If you received a damaged or incorrect item, please check it in front of our rider. We’ll arrange for a replacement or refund at no additional cost. But if you are reason for making the product damage or dirty Rowd Fashion won’t be responsible for this.